Citizen participation and the Web — administration view
Tuesday, January 25th, 2011Facebook: The ministry of transportation and communication has 0 fans
I just send a reviewed version of my article on online citizen participation to Hallinnon tutkimus, a journal magazine of administrative study. The article is only in Finnish (and, due to copyright I won’t post it here in full anyway), but I summarize the key findings.
First, about the method. I had conducted six expert interviews in public administration — not a big number, actually hilariously tiny, but that’s something that’s in the nature of qualitative data. The idea is to understand in more deeper way, and with deeper understanding it’s hard to get big n’s. But, what I was heading to understand? I wanted to look online citizen participation from a bit different angle: instead of highlighting citizens and focusing on their needs and wishes, I wanted to understand more on administration, the executive branch that is as vital as citizens in successful participation. There seems to be lack of understanding this area, highlighted e.g. by Matikainen et al. (2008).
So, these six interviews are my way to understand what’s going on in administration, what’s helping them and what’s stopping them from more participatory approach. For this I use actantial model, method focusing on understanding the different actors in text.
Some observations based on this framework. Firstly, the problems (opponents) were not surprise to most of us: time and resources. However, there’s also more deeper problems, such as lack of ICT skills and process problems.
Secondly, the supportive mechanism (helpers) was just workshops, steering groups and committees - the interviews don’t actually provide additional insight in here, especially when speaking on cultural changes. However, enormous amounts of research indicate, that organizations are able to adapt to new situations — it just may take some time.
Lastly, the reason why citizen participation is important (senders) is not clearly articulated. Actually, in most e-democracy research the normative background, the why question, is not well answered, but as natural to normative argumentation, there’s not right answer, there is just several different kind. In this research, the reason why administration should be more participatory was said to be general opinion, which usually means something totally different.
So, that was the article in short summary, let’s wait when it gets out from press…