Summer holidays
I’m now in the warm sunny Finland… Well, it’s not raining which is a good thing. I got the permission to put this blog out and as I’m a bit too much excited I started to do it now and then the main view was a bit too empty to keep it that way.
Okay, I hope you noticed the two pages left: I’ll tell a bit of myself and then about this blog. As said, I’m a seasonal trainee in the huge corporation, but that really tells nothing of what I do. So… For the last month I’ve been in the services and software side, working on service metrics related problems and then helped the coders a bit with user interface giving my ideas and comments of their plans.
What service metrics really mean? Let’s take this slowly (as I’m a social scientist, too much technology talk might cause dizziness): every time you visit a web service something is logged into the system. The idea of the task given to me was that by going trough these logs we get some user patters and then analyze the needs a bit better and thus create a better service.
That was rather quantitative approach to user experience and I like qualitative analysis also. So my plan also to write some sort of question pattern which we can use to better understand why people want to use the service — or why not? Is it related to concept side problems or maybe the technical implementation didn’t work for this user. And hopefully we have a better service this way also. The dialogue is a key element of a good service.
But on work side, I have nothing more to say for now — I’ll just relax a bit before getting back to the office 28.7. Hopefully I’ll be able to share a bit more then. But, in the meantime: if you have questions or ideas what you want to hear from me: use to comment box!
Tags: feedback, metrics, user experience
July 28th, 2008 at 10:53 pm
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